This has called for the need to develop customer loyalty methods that ensures satisfied customers are retained by the business. This paper provides methods that can be used to ensure customer satisfaction and also ensuring their loyalty to the business. It proposes a range of services such as provision of differentiated products in ensuring differences between products and services is a factor that ensures customers do not make purchases in the company. The paper shows the effects of providing differentiated products and services in comparison with similar companies that do not provide differentiated products and services
The Masters of Science (.) level Civil Engineering curriculum is designed so that students can get specialized education in any of the six main areas of Civil Engineering (Construction, Environmental, Geotechnical, Structural, Transportation and Water Resources Engineering) which are broadly covered in the undergraduate program. In order to complete the . degree, students must take four required courses in the area of their choice (., construction management), and six additional elective courses which are selected from a wide list of courses for a non-thesis option, or four required courses, four additional elective courses, and six thesis credits for a thesis option. Learn more information about the . program . The doctoral (.) is also awarded in all major areas of Civil Engineering. Find information about the doctoral program . All students interested in the graduate programs are highly encouraged to learn more about our research (see research menu above) and find out the research areas of interest of various faculty members, and to contact these faculty members to establish rapport even prior to coming to FIT.